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Return & Refund Policy

QA Computing Ltd

Return & Refund Policy

Our Returns & Refunds policy forms part of our overall 'Terms of Sale' (7. Your right of cancellation) which can be viewed here

In summary:

  • You have the right to cancel the contract at any time up to 7 days after you receive the goods. Please note that this policy has some limitations and does not apply to business customers.
  • To exercise your right of cancellation, you must give written notice to us by accessing the RMA (Return Merchandise Agreement) section of the our website. This can can be found within your Account section of the our website and is designed so that we are able to administratively process your return, otherwise we have no means of identifying the goods being returned.
  • Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the following QA Computing Ltd, Domain House, 21 Norton Close, Halifax, West Yorkshire, HX2 7RD. Whilst in possession of the goods you are under a statutory duty to take reasonable care of them. We reserve the right to claim against you for goods not returned, or goods returned which have been made unfit for resale or damaged whilst in your possession. In the case of faulty or misdescribed goods we shall, after receiving notification in accordance with clause 8.3 or 8.4, either collect the goods from you or ask you to return the goods yourself and refund you the postage costs.
  • Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
  • Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the we may charge you a sum not exceeding the direct costs of recovering the goods.
  • You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, for computer software licences which have been used or registered, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

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